Shipping

Shipping Policy

At Hana & Moss, we want your order to arrive quickly, safely, and with care. We currently ship to addresses within Australia only.

Where We Ship

• Nationwide across Australia

At this time, we do not offer international shipping. We hope to expand our delivery options in the future, so please stay tuned.

Delivery Times

Orders are typically processed and dispatched within 1–2 business days.
Standard delivery timeframes are usually:

Metro areas: 2–5 business days

Regional areas: 5–10 business days

Please note that delivery times may vary depending on your location, public holidays, and courier delays outside our control.

Shipping Rates

Free standard shipping on orders over $65 (Australia-wide), and $10 shipping fee applies to orders under $65.

All orders are sent with tracking so you can follow your parcel with confidence!

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link so you can follow your parcel every step of the way.

Customer Care

Your satisfaction is very important to us. If you have any questions about your order, experience any delivery issues, or would simply like an update, please reach out to us at hanaandmoss@gmail.com. Our team is here to help and will do everything we can to ensure your experience is smooth and positive.