Privacy Policy
Last updated 16.08.2025
At Hana & Moss (“Hana & Moss”, “we”, “us” or “our”), we value your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit hanamoss.com (the “Site”), make a purchase, or interact with us in any way (together, the “Services”).
By using our Site or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. When we do, we’ll update the “Last updated” date above. Significant changes will be communicated on our Site.
Information We Collect
The personal information we collect depends on how you engage with us:
Information you give us directly:
- Contact details (name, address, email, phone number)
- Order details (billing and shipping addresses, payment confirmation)
- Account details (username, password)
- Items saved to your cart or wishlist
- Information you provide through customer support or feedback
Information we collect automatically:
- Device and browser details
- IP address and general location data
- Site usage (pages visited, time on site, clicks)
- Shopping behaviour (items viewed or searched)
We collect this information using cookies and similar technologies. See “Cookies” below for more details.
Information from third parties:
Shopify (our e-commerce platform) provides technical and transaction support
Payment providers process payment details securely
Marketing and analytics partners may share insights about how people use our Site
How We Use Your Information
We use your information for purposes such as:
Fulfilling orders and delivering products
Processing payments and managing returns/exchanges
Creating and maintaining customer accounts
Communicating with you (order updates, customer service, newsletters)
Improving and personalising our Site and Services
Detecting and preventing fraud or misuse
Marketing and promotional activities (where legally permitted and with your choice to opt out)
Cookies & Tracking
Like many websites, we use cookies to:
Remember your preferences and shopping cart
Understand how visitors use our Site
Improve performance and security
Show you relevant promotions
You can manage or disable cookies through your browser settings. Note that some features of our Site may not function properly if cookies are turned off.
For more information on Shopify’s use of cookies, see: https://www.shopify.com/legal/cookies.
Sharing Your Information
We only share your personal information in limited circumstances, including:
With trusted service providers (e.g. payment processors, shipping partners, IT support)
With Shopify, to operate our online store
With marketing or advertising partners, where relevant
To comply with legal obligations or enforce our terms
As part of a business transaction, such as a merger or acquisition
We do not sell your personal information.
User Content
If you post reviews or comments on our Site, please be aware this information is public. We are not responsible for how others may use it.
Children’s Privacy
Our Services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe your child has provided information to us, please contact us and we will remove it.
Data Security & Retention
We take reasonable steps to protect your information, but no system is 100% secure.
We keep your personal data only for as long as necessary to:
Provide our Services
Meet legal or regulatory requirements
Resolve disputes and enforce agreements
Your Rights
Depending on your location, you may have certain rights, including to:
Access the personal data we hold about you
Request corrections or updates
Request deletion of your information
Opt out of marketing communications
Restrict or object to certain data processing activities
To exercise these rights, please contact us using the details below.
Complaints
At Hana & Moss, we take your privacy seriously and aim to resolve any concerns quickly and fairly. If you have questions, worries, or would like to raise a complaint about how we handle your personal information, please reach out to us directly — we welcome the opportunity to listen and find a solution.
You can contact us anytime at hanaandmoss@gmail.com, and we will do our best to respond promptly and work with you to address the issue.
If, after speaking with us, you feel that your concerns have not been fully resolved, you may also have the right to contact or lodge a complaint with your local data protection authority.
International Users
As we are based in Australia, your information may be transferred and processed outside your country of residence. We take steps to ensure your data is protected in line with applicable laws.
Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your privacy rights, please contact us at: hanaandmoss@gmail.com